Retail
Compliance and comfort, without losing a trading hour.
In retail, building services have one job beyond compliance: stay invisible. A centre that's too warm empties out. A lift out of service moves foot traffic away from an entire level. Contractors on the floor during trade cost sales in a way nobody can invoice for.
So servicing goes after hours, works get staged around peak periods, and anything visible happens when customers aren't there. That's the baseline for working in retail, and it's how we schedule by default.
The other factor is scale. Most retail clients aren't managing one building. They're managing a portfolio of centres or a network of stores, and they need consistency across all of them plus a single view of where everything stands.
Centre-wide climate control and tenancy conditioning, commercial refrigeration for food retail, ventilation and air quality, plus smoke control and fire mode testing. Comfort is a trading asset and we treat it as one.
Mechanical / HVAC servicesFull AS 1851 maintenance across detection, sprinklers, hydrants, extinguishers, emergency lighting, exit signage and fire doors, in buildings with high occupancy and complex egress.
Fire / ESM servicesLight and power, switchboard maintenance, test and tagging, RCD testing and energy management across common areas and tenancies.
Electrical services
Whether you manage three centres or three hundred stores, Uptick gives you one dashboard covering all of them: service status, outstanding defects, compliance position and reactive quotes, filterable by site or rolled up across the portfolio.
Same program, same standards, same reporting in every location, so you're not reconciling different providers' formats to work out where you stand.
A failed compressor on a Saturday isn't really a maintenance problem. It's lost revenue, hour by hour. Our 24/7 service line runs, and because we hold your maintenance contract, our technicians already know the site and the plant.
Client support
Service department, 24 hours: (03) 8470 9650
"I have worked with TCM for the past 8 years and have always found Peter and the team very professional. They are a pleasure to work with and have always gone the extra mile to achieve the results we require."
Yes, as standard. Most retail servicing happens overnight or before opening, scheduled with centre management.
We service Victorian sites directly across Melbourne metro, Geelong, Bendigo and Ballarat, and several clients manage national portfolios through us for their Victorian locations with consistent reporting.
Yes. Cool rooms, display refrigeration and process cooling, alongside conventional HVAC. We're ARC authorised for refrigerant handling.
Fill out the form and our team will come back to you with what's required, what it costs and when we can do it.
You can also call (03) 8470 9600.