Maintenance
Planned Preventative and Reactive Building Maintenance
One maintenance program covering every essential service in your building.
Maintenance Is Cheaper Than Failure
Every building runs on a spectrum. At one end, equipment is serviced on schedule, defects are found early and replacements are budgeted for. At the other, things get fixed when they break, usually at the worst possible time, usually at a premium, usually with a disruption attached.
The gap between those two positions isn't technical skill. It comes down to whether someone is looking before something goes wrong.
Our planned preventative maintenance programs are built to find issues while they're still small. Scheduled servicing to AS 1851 and manufacturer specifications, condition monitoring across mechanical and electrical plant, and defect reporting that tells you what needs attention now, what can wait, and what to put in next year's budget.
One Schedule, One Team, One Report
Most commercial buildings carry three maintenance contracts: fire, mechanical, electrical. Three providers, three schedules, three sets of records that don't reference each other.
That costs you in ways that don't appear on any single invoice:
Three separate disruptions
instead of one coordinated visit, each needing access, escorting and tenant notice.
Duplicated attendances
for work that could have been done in the same trip.
Administration time
spent chasing quotes, reports and compliance evidence across three relationships.
Gaps between disciplines
including fire dampers, smoke control and emergency lighting, where each provider assumes another one has it.
Callout fees and variation quotes
for small reactive issues that a properly scoped contract should simply cover.
With TCM, all three disciplines sit in one program, run by one team, reporting to one director. Testing happens together. Reporting arrives in one place. When something crosses disciplines, nobody has to work out whose job it is.
What Your Maintenance Program Covers
Every program is built around what's actually installed in your building, not a standard template. Typically it includes:
- Scheduled servicing across fire, mechanical and electrical assets, at the frequencies the relevant standards require
- Statutory compliance testing including AS 1851 fire maintenance and the evidence your Annual Essential Safety Measures Report relies on
- Condition monitoring and defect identification, with photographic records
- Reactive support, with clear inclusions so you know what's covered before you call
- Asset reporting: what you have, what condition it's in, and what's approaching end of life
- Lifecycle and budget planning, so major replacements are forecast rather than sprung on you
24/7 Reactive Maintenance Support
No amount of planning eliminates every failure. When one happens, you get a 24/7 service line answered by people who know your building.
Because we hold the maintenance contract, our technicians arrive already knowing the site, the plant and its history, instead of spending the first hour working out what they're looking at.
Client support
Service department, 24 hours: (03) 8470 9650
See Everything, Prove Anything
Your Uptick portal gives you live access to every site you manage: service records as they're completed, photo-rich defect reports, reactive quotes, and compliance documentation ready for auditors, insurers or council.
No waiting on monthly PDFs. No chasing evidence at report time. If it's been done, it's in there.
Needs an approved capture showing
TCM's own use of the platform.
Changing Maintenance Providers Is Easier Than You Think
If you're mid-contract, or unsure what your current provider has been doing, start with an audit. We'll review the installed assets and the maintenance history, then tell you plainly what condition things are in, including anything the records don't account for.
You'll get an honest picture before committing to anything.
Trusted With Victorian Maintenance Programs
"We utilise both the Mechanical and Fire services provided by TCM over the state of Victoria. This is due to the exceptional service provided."
More than 600 organisations across over 5,000 locations trust TCM with their maintenance programs, from single sites to national portfolios managed out of Victoria.
Maintenance Programs: Common Questions
Scheduled servicing and statutory testing across the disciplines you engage us for, condition and defect reporting, compliance documentation, and agreed reactive coverage. We scope it against your actual assets and set out inclusions clearly, so there's no ambiguity about what triggers an extra quote.
Yes, and it's common. We audit what's installed, review the service history, and flag anything outstanding before we start so there are no inherited surprises.
Against the asset register and the servicing each item requires, so you can see what you're paying for line by line. We'd rather explain the number than discount it and claw it back through variations.
Let's Build Your Program
Fill out the form and our team will come back to you with what's required, what it costs and when we can do it.
You can also call (03) 8470 9600.